The Pink Window aspires to ensure that every transaction on our website is smooth. We take great care in delivering our products
and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect,
undamaged condition. A product is only eligible for return under the following conditions-
* A wrong product has been delivered.
* If the product is received in a broken condition
However, if the product is wrongfully delivered (the product doesn’t match the item in the order confirmation) or if it is delivered broken we offer an exchange for the same.
Please read the complete return policy carefully to understand the terms & conditions.
Return & Cancellation Process
- Our return policy is applicable within 24 hours from receipt of the product and applicable only for the 2 conditions mentioned above. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at firstname.lastname@example.org to initiate a return.
- Please send us 3 images (one of the damaged part, one of the entire product, and one of the shipping box) for us to ascertain the reason for the return. You can send us the images at email@example.com from where our team will check the details in reference to its eligibility for return.
- We will then get back to you with your Return Request Status within 2-3 working days of receiving your request mail with pictures. Once your return request has been accepted, we shall arrange for the pickup of the product.
- Once the merchandise is back at our warehouse, our team will check the merchandise and the refund/exchange process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account within 5-7 days.
Cancellation Policy – After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellations on orders after the product has been dispatched from our warehouse.
Points to remember – The product must be returned with the original packaging, including the tags, bar codes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc. The product should be unused and in its original condition.
- All refunds will be processed within 2-3 working days of receiving the merchandise back at our warehouse. Refunds can be made in form of Store Credits, Store Credits are the fastest way to refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 2-3 days on confirmation. Prepaid orders will be refunded directly into your account and COD orders will be refunded in the form of Store Credits. Please allow 2-3 working days for the same.